Customer Retention Manager

Arona Home Essentials; Owensboro (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Unlimited bonus & commission

Company paid Life Insurance

Medical, Dental, Vision

401(k) with company match

Ongoing training

Paid time off

Job summary

Arona Home Essentials in Owensboro, KY is hiring a Customer Retention Manager to lead our client follow-up and lease renewal initiatives. You will coordinate with store teams to reduce churn and protect revenue while delivering strong service.

The role requires leadership, sharp communication, and the ability to manage customer records, verify renewals, and support ownership decisions. A bilingual background is a plus, with a focus on results and compliance.

Qualifications

• Strong leadership demonstrated in team settings.
• Excellent communication and interpersonal abilities.
• Organized with attention to detail.
• Professional appearance and results-driven mindset.
• Bi-lingual language skills are a plus.

Responsibilities

• Immediately contact customers who have not renewed leases.
• Maintain updated customer information.
• Assist store operations and act as key holder when GM is absent.
• Monitor payment history and advise ownership.
• Collect money and obtain signatures on lease agreements.
• Support management and other tasks as assigned.
• Demonstrate strong leadership and communication skills.
• Must be 18+ and able to lift 50+ pounds.

Skills

Leadership

Communication

Interpersonal skills

Organization

Bilingual

Problem solving

Professional appearance

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 18 years of age or older
• Position routinely requires lifting, loading and dollying merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.