Customer Retention Manager

Arona Home Essentials; Cedar Rapids (IA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

PTO including vacation/personal/hols

Unlimited bonus & commission monthly

Company paid Life Insurance & LTD

Medical, Dental, Vision, Life & STD

401(k) with company match

Training & development

Job summary

Arona Home Essentials seeks a Customer Retention Manager to drive renewals and manage key customer relationships at our Cedar Rapids area stores. The role includes leadership responsibilities, collaboration with store teams, and ongoing process improvements to boost retention and revenue.

Qualifications emphasize leadership, communication, and organizational skills, with a bonus for bilingual candidates. Eligible for comprehensive benefits and monthly bonus/commission opportunities.

Qualifications

• Must have a satisfactory MVR, a valid driver's license and pass a DOT physical/certification.
• Pre-employment drug screening and criminal background check are required.
• Proven leadership and strong communication/interpersonal skills.
• Aptitude to learn proper collection procedures and keep organized records.
• Ability to lift 50+ pounds as part of job duties.

Responsibilities

• Immediate contact of all customers who have not renewed lease agreements.
• Maintain updated accurate customer information in the system.
• Support store operations and act as key holder in the General Manager's absence.
• Monitor customer payment history and make recommendations to ownership.
• Collect payments and obtain customer signatures on lease agreements.

Skills

Leadership

Communication

Interpersonal skills

Organization

Bi-Lingual

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 18 years of age or older
• Position routinely requires lifting, loading and dollying merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.