Customer Retention Associate

Arona-Home-Essentials; Des Moines (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Ongoing training and development

Unlimited Bonus & Commission

Five-day work week

Company paid Life Insurance

Long-Term Disability Insurance

Medical, Dental, Vision, Short-Term &

401(k) with company match

Job summary

Arona Home Essentials is seeking a Customer Retention Associate to support the Customer Accounts Department with lease renewals, collect revenues, and maintain customer data. The role involves field visits and occasional merchandise returns, with a five-day work week and a comprehensive benefits package.

Bi-lingual is a plus; candidates must have a valid driver0s license and a satisfactory driving record. Drug screen and background check are required.

Qualifications

• Good communication and interpersonal relationship skills.
• Position routinely requires lifting, loading, and dollying merchandise 50-300 pounds.
• Maintain professional appearance.
• Must be 18 years of age or older.
• Good driving skills with the ability to legally drive the company truck.
• Bi-lingual is a PLUS!

Responsibilities

• Assist the Customer Accounts Department with lease agreement renewals.
• Counsel customers by discussing benefits of timely lease renewal payments.
• Collect revenues and protect company assets.
• Contact customers directly who have not paid their lease agreements.
• Contact customers by phone and through field visits.
• Maintain and update customer database.
• Assist with merchandise returns and customer deliveries 5-25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Skills

Communication skills

Bi-lingual (PLUS)

Driving skills

Clean MVR

Physical fitness

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry.We are built on a foundation of excellence, customer focus,quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona!

You will have comprehensive benefits package that includes:

• Paid time off including vacation days, personal days, and holidays.
• Ongoing training and development - we promote within.
• Unlimited Bonus & Commission opportunities paid monthly.
• Five-day work week!
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match

Job Duties

• Responsible for assisting the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
• Collect Revenues and Protect Company Assets.
• Contact customers directly who have not paid their Lease agreement(s).
• Contact customers over the phone and through field visits.
• Maintain and update customer database.
• Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Position Requirements

• Good communication and interpersonal relationship skills.
• Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds.
• Maintain professional appearance.
• Must be 18 years of age or older.
• Good driving skills with the ability to legally drive the company truck.
• Bi-lingual is a PLUS!

Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. All Customer RetentionAssociates must pass a drug screen and criminal background investigation before beginning employment.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer