Customer Retention Manager

Arona Home Essentials; Puerto Rico; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off including vacation and personal days

Unlimited Bonus & Commission opportunities

Company paid Life and Long-Term Disability Insurance

Medical, Dental, Vision Insurance

401(k) with company match

Ongoing training and development

Job summary

Arona Home Essentials is seeking a Customer Retention Manager to support customer engagement and retention strategies. This role involves direct contact with customers who have not renewed their leases and ensuring accurate customer data is maintained.

The ideal candidate will possess strong leadership, communication, and interpersonal skills. Access to a comprehensive benefits package and unlimited bonus opportunities are also part of the role.

Qualifications

• Valid Driver's License required.
• Must pass drug screening and background check.
• Must be 21 years of age or older.

Responsibilities

• Contact customers who have not renewed leases.
• Maintain accurate customer information.
• Assist other associates as needed.
• Monitor customer payment history and make recommendations.
• Collect money and obtain signatures on leases.
• Perform other tasks as assigned by management for customer retention.

Skills

Leadership skills

Communication skills

Interpersonal skills

Organizational skills

Bilingual

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and “dollying” merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements

Customer Retention Manager must have a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.