Customer Retention Manager

Arona-Home-Essentials; Norfolk (NE); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Paid time off (vacation, personal days

Unlimited bonus & commission paid

Company paid life & long-term disabled

Medical, dental, vision and short-term

401(k) with company match

Ongoing training and development

Job summary

Arona Home Essentials is seeking a Customer Retention Manager to lead renewals and strengthen customer relationships. The role includes contacting customers with expired leases, updating records, and supporting store operations as a key holder in the GM’s absence.

Required are strong leadership and communication skills, with a focus on results, organization, and a professional demeanor. Bilingual abilities are a plus in this role.

Qualifications

• Leadership that motivates teams to achieve targets.
• Strong communicative and interpersonal abilities across all levels.
• Professional presence and effective collaboration with store staff.

Responsibilities

• Immediate contact with customers who have not renewed their lease.
• Maintain and update accurate customer information.
• Assist other associates and serve as key holder when GM is absent.
• Monitor customer payment history and advise ownership accordingly.
• Collect money and obtain customer signatures on lease agreements.
• Perform other tasks as assigned by management.
• Demonstrate strong leadership and communication.
• Maintain professional appearance and organization.

Skills

Leadership skills

Communication skills

Interpersonal skills

Professional appearance

History of results

Organizational skills

Age 21+

Bi-lingual

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.We are built on a foundation of excellence, customer focus,quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.