Customer Retention Manager

Arona Home Essentials; Norfolk (NE); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Unlimited bonus & commissions

Life Insurance (company)

Medical, Dental, Vision

401(k) with match

Training & development

Job summary

Arona Home Essentials is seeking a Customer Retention Manager to lead renewal efforts and support store operations. The role requires guiding the team, maintaining accurate customer data, and improving renewal outcomes.

You will coordinate payments, signatures, and follow-ups while representing the company with professional conduct. Requirements include a clean driving record, DOT certification, and pass pre-employment screening.

Qualifications

• Must have valid driver\'s license and pass pre-employment drug screening and background check.
• Satisfactory MVR and DOT physical/certification required.
• 21 years of age or older.
• Strong leadership and communication abilities.

Responsibilities

• Immediately contact customers who have not renewed their lease agreements.
• Maintain and verify customer information.
• Assist store team and act as key holder in GM\'s absence.
• Monitor payment history and advise ownership onCustomer retention actions.
• Collect payments and obtain customer signatures on lease agreements.
• Other tasks as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Aptitude to learn

Organizational skills

Physical stamina

Bi-lingual

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.We are built on a foundation of excellence, customer focus,quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.