Customer Retention Manager

Arona Home Essentials; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Unlimited bonus & commissions

Life Insurance

Medical, Dental, Vision

401(k) with company match

Training & development

Job summary

Arona Home Essentials in Florida is seeking a Customer Retention Manager to lead loyalty initiatives, renewals, and customer communications across stores. You will manage renewal processes, maintain accurate contact data, and support store operations as needed.

The ideal candidate has strong leadership, communication, and organization skills, is able to analyze customer payment histories, and may be bilingual. A valid driver's license and DOT requirements are part of the role.

Qualifications

• Satisfactory MVR (driving record) required.
• DOT physical/certification required.
• Valid Driver's License.
• Pre-employment drug screening and criminal background check.

Responsibilities

• Immediately contact customers who have not renewed lease agreements.
• Maintain updated accurate customer information.
• Provide support to store operations and act as key holder in GM's absence.
• Monitor customer payment history and advise ownership accordingly.
• Collect money and obtain customer signatures on lease agreements.
• Other tasks as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Organization

Learner mindset

Bi-lingual

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 18 years of age or older
• Position routinely requires lifting, loading and dollying merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.