Customer Retention Manager

Arona-Home-Essentials; Moline (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Unlimited Bonus & Commission

Company paid Life Insurance

Long-Term Disability Insurance

Medical, Dental, Vision

401(k) with company match

Training and development

Job summary

Arona Home Essentials is seeking a Customer Retention Manager to drive lease renewals and strengthen customer relationships. You will lead customer outreach, maintain data accuracy, and support store operations as a key holder when the General Manager is absent.

The role requires leadership, communication, organization, and a proactive approach to collections and renewals. A bilingual ability is a plus, with a focus on compliant practices and customer satisfaction.

Qualifications

• Must maintain a satisfactory MVR, DOT physical/certification, and a valid Driver’s License.
• Must pass a pre-employment drug screen and criminal background investigation.
• Experience in collections or lease renewals is a plus.
• Bi-lingual abilities are a plus; strong leadership and communication skills are required.

Responsibilities

• Immediate contact of customers who have not renewed their lease agreements.
• Maintain updated and accurate customer information.
• Assist the General Manager and act as key holder in their absence.
• Monitor customer payment history and make recommendations to ownership.
• Collect payments and obtain signatures on lease agreements.
• Perform other tasks as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Bilingual

Customer service

Professional appearance

Results history

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.We are built on a foundation of excellence, customer focus,quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreementsOther tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and “dollying” merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.