Customer Retention Manager

Arona Home Essentials; Moline (IL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Unlimited bonus & commission

Life insurance & long-term disability

Medical, dental, vision

401(k) with company match

Paid time off

Training & development

Job summary

Arona Home Essentials is seeking a Customer Retention Manager to lead client retention initiatives across our retail network. You will oversee renewals, manage customer data, and support store operations, including acting as a key holder in the GM’s absence.

The role requires strong leadership, excellent communication, and the ability to lift 50 pounds as needed; bilingual ability is a plus. A proactive, results-driven mindset will help drive loyalty and revenue across our 50+ stores.

Qualifications

• Must have a valid driver’s license and pass pre-employment drug screening and background check.
• Satisfactory MVR and DOT physical/certification.
• 21 years of age or older; ability to lift 50 pounds or more.
• Bi-lingual (English/Spanish) a plus.
• Strong leadership and communication skills.

Responsibilities

• Contact customers who have not renewed lease agreements.
• Maintain updated and accurate customer information.
• Support store operations and act as key holder in GM's absence.
• Monitor payment history and advise ownership.
• Collect payments and obtain signatures on lease agreements.
• Other tasks as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Organization

Results orientation

Bi-lingual

Age 21+

Tools

Driver's License

DOT certification

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.We are built on a foundation of excellence, customer focus,quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreementsOther tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and “dollying” merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.