Customer Retention Manager

Socket.dev; Galesburg (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO & holidays

Unlimited bonus/commission

Life insurance

Long-term disability insurance

Medical/Dental/Vision

401(k) with company match

Training & development

Job summary

Arona Home Essentials is seeking a Customer Retention Manager to lead retention initiatives, oversee lease-related communications, and guide frontline staff in a busy multi-store environment. You will manage customer data, support store operations, and partner with ownership on payment history strategies.

The role requires strong leadership, communication, and organizational skills, with a plus for bilingual capabilities.

Qualifications

• Must have valid driver\'s license and pass pre-employment checks.
• Experience in customer retention and collections is preferred.
• Ability to lift up to 50 pounds and perform related physical tasks.
• Bi-Lingual abilities are a plus.

Responsibilities

• Immediate contact of all customers who have not renewed their lease agreements
• Maintain updated accurate customer information
• Assist other associates and act as key holder in the General Manager\'s absence
• Monitor customer payment history and make recommendations to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and \"dollying\" merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Skills

Leadership

Communication

Interpersonal skills

Bi-Lingual bonus

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus,quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.