Customer Retention Manager

Bernau Capital Partners; Galesburg (IA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off including vacation, PTO

Unlimited Bonus & Commission

Life/Disability Insurance

Medical/Dental/Vision/Disability

401(k) with company match

Ongoing training

Job summary

Arona Home Essentials is seeking a Customer Retention Manager to lead renewal efforts and manage key aspects of customer relationships in retail stores across multiple states. The role requires strong leadership, clear communication, and a focus on accurate record maintenance.

Responsibilities include contacting non-renewing customers, monitoring payments, and supporting store operations as needed. A valid driver’s license, MVR clearance, and pre-employment screening are required.

Qualifications

• Must have strong leadership and interpersonal skills.
• Proven ability to manage customer retention and follow-up.
• Excellent communication and problem-solving abilities.
• Able to learn and follow company collection procedures.

Responsibilities

• Immediately contact customers who have not renewed their lease.
• Maintain updated, accurate customer information.
• Assist store management and act as key holder when GM is absent.
• Monitor customer payment history and provide recommendations to ownership.
• Collect money and obtain signatures on lease agreements.
• Other tasks as assigned by management.
• Demonstrate strong leadership and professional appearance.
• Aptitude to learn collection procedures and stay organized.

Skills

Bilingual

Leadership

Communication

Organization

Customer focus

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and “dollying” merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.