Customer Retention Associate

Arona Home Essentials; City of Salamanca (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Ongoing training and development

Unlimited Bonus & Commission opportunities

Company paid Life Insurance

401(k) with a company match

Job summary

Arona Home Essentials is seeking a Customer Retention Associate to join Team Arona in Salamanca, New York. This role involves assisting the Customer Accounts Department with lease agreements, maintaining customer relations, and supporting merchandise returns.

The position offers extensive benefits, including paid time off, ongoing training, unlimited bonus opportunities, and a five-day work week. Ideal candidates should possess strong communication and interpersonal skills.

Qualifications

• Ability to assist with customer account management.
• Experience in handling lease agreements preferred.
• Good phone communication skills.

Responsibilities

• Assist the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor discussing lease benefits.
• Collect revenues and protect company assets.
• Contact customers who have not paid their leases.
• Maintain and update the customer database.

Skills

Good communication skills

Interpersonal relationship skills

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com

You will have comprehensive benefits package that includes:

• Paid time off including vacation days, personal days, and holidays.
• Ongoing training and development - we promote within.
• Unlimited Bonus & Commission opportunities paid monthly.
• Five-day work week!
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match

Job Duties

• Responsible for assisting the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
• Collect Revenues and Protect Company Assets.
• Contact customers directly who have not paid their Lease agreement(s).
• Contact customers over the phone and through field visits.
• Maintain and update customer database.
• Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Position Requirements

• Good communication and interpersonal relationship skills.
• Position routinely requires lifting, loading, and “dollying