Customer Retention Associate

Arona Home Essentials; Jefferson City (MO); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Unlimited Bonus & Commission

Five-Day Work Week

Paid Time Off

Comprehensive Benefits

401(k) with Company Match

Career Growth & Development

Job summary

Arona Home Essentials seeks a Customer Retention Associate to build lasting relationships with customers, support lease renewals, and represent the company with professionalism in both store and field settings. This role offers growth opportunities, internal training, and a comprehensive benefits package.

You’ll thrive in a fast-paced environment focused on delivering exceptional customer service. Join a team that values work ethic and results, with a five-day work week and opportunities to

Qualifications

• Customer-focused with ability to build relationships.
• Excellent verbal and written communication.
• Strong interpersonal and multitasking abilities.
• Detail-oriented with ability to manage multiple priorities.
• Comfortable making calls and discussing solutions with customers.
• Dependable and able to work independently in store and field environments.
• At least 18 years old.
• Able to lift 50–300 pounds and operate company vehicle legally.

Responsibilities

• Build and maintain positive relationships with existing customers.
• Assist Customer Accounts Department with lease renewals and account support.
• Communicate benefits of timely lease renewal payments.
• Follow up with customers on account balances via calls and occasional field visits.
• Provide solutions to help customers manage their accounts.
• Maintain and update accurate customer information and records.
• Assist with revenue collection and protecting company assets.
• Assist with merchandise returns and deliveries 5–25 hours per week.
• Inspect, clean, and certify returned merchandise in QC Center.
• Assist with field activities and store operations as needed.
• Create a positive customer experience at every interaction.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Independent worker

Education

High school diploma or equivalent

Job description

Join a Winning Team at Arona Home Essentials!

Customer Retention Associate

Looking for more than just a job? Build a career with a company that's been growing for decades.

At Arona Home Essentials, we're proud to be an industry leader with over 50 locations across 13 states and Puerto Rico. While other companies slow down during economic changes, we've continued to grow by investing in our people, delivering exceptional customer service, and providing quality products and services that families rely on.

We're building a team of ambitious, driven people who are committed to success. If you enjoy helping customers, thrive in a fast-paced environment, and take pride in delivering results, this could be the opportunity for you.

At Arona, your success isn't determined by a college degree—it's determined by your work ethic, leadership, and results. We promote from within and provide the training, support, and opportunities needed to build a rewarding career.

Why You’ll Love Working Here

At Arona Home Essentials, we believe great employees deserve great rewards. We invest in our people and provide opportunities to grow, succeed, and be recognized for your contributions.

Here’s what you can expect as part of the Arona team:

• Unlimited Bonus & Commission Opportunities – Your effort directly impacts your earnings.
• Five-Day Work Week – Enjoy two days off each week while maintaining a full-time schedule.
• Paid Time Off – Vacation days, personal days, and paid holidays.
• Comprehensive Benefits – Medical, Dental, Vision, Short-Term Disability, Company-Paid Life Insurance, and Long-Term Disability.
• 401(k) with Company Match – Invest in your future.
• Career Growth & Development – Ongoing training, leadership development, and advancement opportunities with a company that promotes from within.

What You’ll Do

As a Customer Retention Associate, you'll play an important role in building strong customer relationships, supporting customer success, and helping customers maintain their lease agreements. You'll work directly with customers to provide solutions, encourage successful account management, and represent Arona Home Essentials with professionalism and care.

Your responsibilities will include:

• Building and maintaining positive relationships with existing customers.
• Assisting the Customer Accounts Department with lease agreement renewals and account support.
• Communicating the benefits of timely lease agreement renewal payments.
• Following up with customers regarding account balances through phone calls and occasional field visits.
• Providing solutions and support to help customers successfully manage their accounts.
• Maintaining and updating accurate customer information and account records.
• Collecting revenue while helping protect company assets.
• Assisting with merchandise returns and customer deliveries approximately 5–25 hours per week.
• Inspecting, cleaning, and certifying returned merchandise in the Quality Assurance Center.
• Assisting with field activities and store operations when needed.
• Helping create a positive customer experience at every interaction.

What We’re Looking For

We’re searching for someone who is:

• Customer-focused and enjoys building relationships.
• Friendly, professional, and comfortable communicating with customers.
• Motivated by goals, teamwork, and achieving results.
• A strong communicator with excellent interpersonal skills.
• Organized and detail-oriented with the ability to manage multiple priorities.
• Comfortable making customer calls and having solution-focused conversations.
• Dependable and able to work independently in both store and field environments.
• Professional in appearance and attitude.
• At least 18 years old.
• Able to safely lift, load, and dolly merchandise weighing 50–300 pounds.
• Able to legally operate a company vehicle with a valid driver's license.
• Bilingual? That’s a plus!

A satisfactory driving record (MVR), ability to meet driver qualification requirements, and the ability to pass a DOT physical (where required), drug screen, criminal background check, and agility test are required prior to employment.

Arona Home Essentials is proud to be an Equal Opportunity Employer.