Customer Retention Specialist - State Farm Agent Team Member Houston

Shane Armbrister - State Farm Agent; Houston (TX); Presencial; USD 50 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Opportunity for advancement

Paid time off

Bonus based on performance

Resumo da oferta

Shane Armbrister - State Farm Agent in Houston, TX is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. This full-time role focuses on renewals, outreach, and maintaining strong client connections.

You will communicate renewal options, review accounts, and collaborate with teammates to achieve retention targets while providing exceptional service to policyholders. State Farm agents are independent contractors and manage their employees.

Qualificações

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conhecimentos

Interpersonal skills

Problem solving

Communication skills

Active listening

Customer experience

Formação académica

Insurance license (state) required

Descrição da oferta de emprego

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Houston

• Opportunity for advancement
• Paid time off
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Shane Armbrister - State Farm Agent if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address Houston, TX 77062

At Shane Armbrister - State Farm Agent, located in the 77062 Clear Lake area, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you’re looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $50,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.