Customer Loyalty & Renewal Specialist

Shane Dekle; Athens (GA); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Résumé du poste

Shane Dekle - State Farm Agent in Athens, GA is seeking a Customer Retention Specialist. You will manage outreach, policy renewals, and ongoing customer relationships to support office growth and provide excellent service to the local community.

Ideal candidates bring strong communication, problem-solving, and detail-oriented skills, with a passion for community-focused service and the ability to obtain state insurance licenses.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Connaissances

Interpersonal skills

Listening & communication

Attention to detail

Customer service experience

Insurance licenses

Description du poste

Shane Dekle - State Farm Agent in Athens, GA is seeking a Customer Retention Specialist. You will manage outreach, policy renewals, and ongoing customer relationships to support office growth and provide excellent service to the local community.

Ideal candidates bring strong communication, problem-solving, and detail-oriented skills, with a passion for community-focused service and the ability to obtain state insurance licenses.