Customer Response & Billing Specialist

Great Plains Communications; Sunman (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Rightfiber in Sunman, IN is seeking a Customer Response Representative to process service orders, handle billing questions, and assist customers across phone, email, and in-person interactions. You will document interactions in the CRM, support billing inquiries, and help with payments while promoting services.

The role emphasizes accurate data entry, proactive communication, and adherence to policies. Strong Microsoft Office skills and prior customer service experience are preferred;

Qualifications

• Experience processing customer service and trouble requests.
• Experience with billing questions and payments.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to upsell and cross-sell.
• Experience with 3 years customer service and 2-3 years customer sales.

Responsibilities

• Communicate with customers by phone, email, or in person with strong customer relations.
• Enter service order information into the software system.
• Audit pending service orders twice daily to expedite completion.
• Verify data accuracy before closing orders.
• Investigate possible indebtedness as needed.
• Log all inquiries, complaints, and comments into contact tracking.
• Use C&C codes with high accuracy.
• Explain monthly billing statements, including fees and taxes.
• Retrieve billing system and archived data promptly.
• Explain pro-rated charges or credits.
• Process all payment types following requirements.
• Issue credit via AR adjustments.
• Calculate fractional charges or credits manually.
• Establish payment arrangements.
• Communicate and support late fees.
• Process unbillable toll within 24 hours.
• Assist customers with E-Bill sign up steps.
• Maintain positive and proactive communication.
• Other duties as assigned

Skills

Business communication

Customer relations

Sales skills

Microsoft Office

Business letters

10-key

Attention to detail

Multitasking

Upsell/cross-sell

CS experience 3y

CS sales exp 2-3y

Tools

NISC software

Job description

Rightfiber in Sunman, IN is seeking a Customer Response Representative to process service orders, handle billing questions, and assist customers across phone, email, and in-person interactions. You will document interactions in the CRM, support billing inquiries, and help with payments while promoting services.

The role emphasizes accurate data entry, proactive communication, and adherence to policies. Strong Microsoft Office skills and prior customer service experience are preferred;