Customer Response Specialist - Growth & Impact

Great Plains Communications; McCook (NE); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Comprehensive benefits

Professional development

Collaborative team environment

Meaningful work

Culture of accountability, innovation,

Resumo da oferta

Rightfiber in McCook, NE is seeking a Customer Response Representative to handle customer service and billing inquiries, process payments, and document interactions using NISC software. The role emphasizes clear communication, accurate data entry, and proactive problem solving to support products and services and promote customer satisfaction.

The position requires strong verbal and written communication, sales aptitude, and the ability to manage multiple tasks.

Qualificações

• Business communication skills – both verbal and written.
• Customer relations skills.
• Strong sales skills (Inbound & Outbound).
• Strong computer skills – Microsoft Word, Microsoft Excel, Microsoft Outlook.
• Ability to create business letters.
• 10-key calculator skills.
• Attention to detail.
• Ability to handle multiple job functions daily.
• Ability to up-sell/cross-sell daily.
• 3 years customer service experience.
• 2-3 years customer sales experience.

Responsabilidades

• Communicates with customers on the telephone, electronically, or face-to-face, using excellent customer relations skills.
• Obtains complete service order information from customer inputting directly into computer software system.
• Audits twice daily for pending service orders to expedite their completion.
• Verifies data is correct before closing service order, using strong proofing skills.
• Investigates possible indebtedness as needed.
• Inputs all customer inquiries, complaints, and comments into contact tracking.
• Explains monthly billing statement, including governmental fees and taxes.
• Processes all customer payment types following all requirements.
• Manages payment arrangements and late fee communications.
• Assists customers with E-Bill sign up steps.

Conhecimentos

Business communication skills

Customer relations skills

Strong sales skills

Attention to detail

Multitasking

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Rightfiber in McCook, NE is seeking a Customer Response Representative to handle customer service and billing inquiries, process payments, and document interactions using NISC software. The role emphasizes clear communication, accurate data entry, and proactive problem solving to support products and services and promote customer satisfaction.

The position requires strong verbal and written communication, sales aptitude, and the ability to manage multiple tasks.