Customer Response & Billing Specialist

Great Plains Communications, LLC; McCook (NE); On-site; USD 22,000 - 33,000; Full time

Job summary

Rightfiber is hiring a Customer Response Representative in McCook, NE. The role processes customer service requests, handles billing questions, processes payments, and documents customer interactions using our software.

You will promote and sell products, maintain product knowledge, and support various customer service functions with accuracy and timeliness. You will need strong communication skills, sales ability, and proficient computer skills (Word, Excel, Outlook).

Qualifications

• 3 years customer service experience.
• 2-3 years customer sales experience.
• Strong sales skills (Inbound & Outbound).
• Strong computer skills – Microsoft Word, Microsoft Excel, Microsoft Outlook.
• Ability to create business letters.
• 10-key calculator skills.

Responsibilities

• Process customer service and/or trouble requests.
• Answer billing questions and process payments.
• Document customer interactions in the system.
• Promote and upsell products and services on customer contacts.
• Explain billing statements and charges to customers.
• Input all inquiries and maintain accurate data in the system.
• Support payment arrangements and late-fee handling.
• Assist customers with E-Bill signup steps.
• Maintain professional communication with customers.

Skills

Customer service

Sales

Customer relations

10-key calculator

Microsoft Word

Microsoft Excel

Microsoft Outlook

Tools

MS Word

MS Excel

MS Outlook

Job description

Rightfiber is hiring a Customer Response Representative in McCook, NE. The role processes customer service requests, handles billing questions, processes payments, and documents customer interactions using our software.

You will promote and sell products, maintain product knowledge, and support various customer service functions with accuracy and timeliness. You will need strong communication skills, sales ability, and proficient computer skills (Word, Excel, Outlook).