Customer Response Representative

Great Plains Communications, LLC; McCook (NE); On-site; USD 22,000 - 33,000; Full time

Job summary

Rightfiber is hiring a Customer Response Representative in McCook, NE. The role processes customer service requests, handles billing questions, processes payments, and documents customer interactions using our software.

You will promote and sell products, maintain product knowledge, and support various customer service functions with accuracy and timeliness. You will need strong communication skills, sales ability, and proficient computer skills (Word, Excel, Outlook).

Qualifications

• 3 years customer service experience.
• 2-3 years customer sales experience.
• Strong sales skills (Inbound & Outbound).
• Strong computer skills – Microsoft Word, Microsoft Excel, Microsoft Outlook.
• Ability to create business letters.
• 10-key calculator skills.

Responsibilities

• Process customer service and/or trouble requests.
• Answer billing questions and process payments.
• Document customer interactions in the system.
• Promote and upsell products and services on customer contacts.
• Explain billing statements and charges to customers.
• Input all inquiries and maintain accurate data in the system.
• Support payment arrangements and late-fee handling.
• Assist customers with E-Bill signup steps.
• Maintain professional communication with customers.

Skills

Customer service

Sales

Customer relations

10-key calculator

Microsoft Word

Microsoft Excel

Microsoft Outlook

Tools

MS Word

MS Excel

MS Outlook

Job description

Customer Response Representative# Careers## Customer Response RepresentativeApply: McCook, NE: Full time: Posted Today: JR100122It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.***Connect communities. Create opportunities. Grow your career.***At Rightfiber, we're bringing the power of fiber technology to the communities we serve while creating meaningful opportunities for our employees to learn, grow, and make an impact. Join a team that's committed to innovation, exceptional service, and building stronger connections for customers, communities, and each other. **CUSTOMER RESPONSE REPRESENTATIVE****About the Role**This position will process customer service and/or trouble requests, answer billing questions, process payments, and document customer interactions, using knowledge of NISC software system. Promotes and sells products and services on customer contacts. Maintains strong knowledge of all products and services offered by GPC. Communicates confidently with customers. Performs non-pay disconnect process and understands and supports specialized customer service functions, including EDE, NTAP, CLEC, LNP, After Hours, and ETI. Supports Customer Response Center expectations, policies, and guidelines. **What You'll Do**· Communicates with customers on the telephone, electronically, or face-to-face, using excellent customer relations skills.· Obtains complete service order information from customer inputting directly into computer software system.· Audits twice daily for pending service orders to expedite their completion.· Verifies data is correct before closing service order, using strong proofing skills.· Investigates possible indebtedness as needed.· Inputs all customer inquiries, complaints, and comments into contact tracking.· Utilizes C&C codes with a minimum of 99% accuracy.· Explains monthly billing statement, including governmental fees and taxes.· Retrieves information from the billing system in a timely manner.· Retrieves archived customer data from Inter-Active XL in a timely manner.· Thoroughly explains pro-rated charges or credits.· Processes all customer payment types following all requirements.· Issues credit through A/R adjustment screen.· Manually calculates fractional charges or credits as needed.· Establishes payment arrangement as agreed upon by customer.· Communicates and supports assessed late fee.· Process unbillable toll within 24 hours of receipt· Assists customers with E-Bill sign up steps.· Communicates in a positive and proactive manner.· Other duties as assigned by supervisor. **What You'll Bring**· Business communication skills – both verbal and written· Customer relations skills· Strong sales skills (Inbound & Outbound)· Strong computer skills – Microsoft Word, Microsoft Excel, Microsoft Outlook· Ability to create business letters· 10-key calculator skills· Attention to detail· Ability to handle multiple job functions daily· Ability to up-sell/cross-sell daily· 3 years customer service experience· 2-3 years customer sales experience **Why Rightfiber?**We believe our people are the foundation of our success. That's why we're committed to providing an environment where employees can build rewarding careers while making a meaningful impact. **What You'll Find Here**· Competitive pay and comprehensive benefits· Professional development and career growth opportunities· A collaborative, supportive team environment· Meaningful work that impacts customers and communities· A culture built on accountability, innovation, service, and respect· Opportunities to work with talented colleagues across a growing organization **READY TO BUILD WHAT'S NEXT?**Apply today and become part of a team that's connecting communities, creating opportunities, and shaping the future. **Stronger Together. Right for What's Next.** **www.rightfiber.com**