Customer Response & Billing Specialist

Great Plains Communications, LLC; Indiana; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth opportunities

Collaborative team environment

Job summary

Rightfiber is seeking a Customer Response Representative in Sunman, IN. The role involves processing customer service and billing requests, inputting data into the system, and promoting services. You will handle payments, disputes, and inquiries while maintaining excellent customer relations.

Applicants should have 3+ years of customer service experience, plus 2–3 years in customer sales, and be proficient with Microsoft Word/Excel/Outlook. This is a full-time on-site position with benefits.

Qualifications

• Experience in customer service or call center environments is required.
• Strong written and verbal communication skills are essential.
• Ability to upsell/cross-sell and handle multiple tasks daily.

Responsibilities

• Handle customer inquiries via phone, email, or in person with professionalism.
• Document interactions and process orders/payments in the system.
• Explain billing statements and prorated charges, and assist with bill payments.

Skills

Business communication

Customer relations

Sales skills

Multi-tasking

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Rightfiber is seeking a Customer Response Representative in Sunman, IN. The role involves processing customer service and billing requests, inputting data into the system, and promoting services. You will handle payments, disputes, and inquiries while maintaining excellent customer relations.

Applicants should have 3+ years of customer service experience, plus 2–3 years in customer sales, and be proficient with Microsoft Word/Excel/Outlook. This is a full-time on-site position with benefits.