Customer Response Specialist: Growth & Impact

Great Plains Communications LLC; McCook (NE); On-site; USD 19,000 - 30,000; Full time

Job summary

Great Plains Communications is seeking a Customer Response Representative to handle customer service, billing inquiries, and payments using our NISC system. You will promote products, document interactions, and support teams with accurate data.

We value clear communication, attention to detail, and the ability to upsell and cross-sell. Join a team focused on service excellence and community connections across Nebraska.

Qualifications

• 3 years customer service experience.
• 2-3 years customer sales experience.
• Strong written and verbal communication skills.

Responsibilities

• Answer billing questions and process payments.
• Document customer interactions in the system.
• Promote and sell products and services.
• Maintain knowledge of all products and services.
• Handle service orders and verify data accuracy.
• Explain charges and credits, and set up payment arrangements.

Skills

Customer service

Sales

Communication

Multitasking

Data entry

MS Word

MS Excel

MS Outlook

Tools

MS Word

MS Excel

MS Outlook

Job description

Great Plains Communications is seeking a Customer Response Representative to handle customer service, billing inquiries, and payments using our NISC system. You will promote products, document interactions, and support teams with accurate data.

We value clear communication, attention to detail, and the ability to upsell and cross-sell. Join a team focused on service excellence and community connections across Nebraska.