Billing & Customer Care Specialist

Great Plains Communications LLC; Sunman (IN); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

Career growth

Work-life balance

Wellness program

Résumé du poste

Great Plains Communications LLC is hiring a Customer Response Representative in the United States. The role involves processing customer service requests, handling billing questions, payments, and documenting customer interactions using NISC software.

The rep promotes and sells products, maintains product knowledge, and supports various specialized customer service functions. The candidate will communicate confidently with customers, audit service orders, verify data accuracy, handle payments,

Qualifications

• Clear, professional business communication (verbal and written).
• Strong customer-relations skills and ability to upsell/cross-sell.
• Experience with inbound/outbound sales is a plus.
• Proficiency with Microsoft Word, Excel, Outlook.

Responsabilités

• Handle customer calls and inquiries, document interactions accurately.
• Input service orders into software and verify data accuracy.
• Explain billing statements and government fees.
• Process payments and set up payment arrangements.
• Support E-Bill sign-up steps and customer education.

Connaissances

Customer relations

Sales skills

Office software

Business writing

10-key calculator

Attention to detail

Outils

MS Word

MS Excel

MS Outlook

Description du poste

Great Plains Communications LLC is hiring a Customer Response Representative in the United States. The role involves processing customer service requests, handling billing questions, payments, and documenting customer interactions using NISC software.

The rep promotes and sells products, maintains product knowledge, and supports various specialized customer service functions. The candidate will communicate confidently with customers, audit service orders, verify data accuracy, handle payments,