Customer Support Representative - Hybrid Model

Placements24; United States; Hybrid; USD 11,000 - 15,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance contributions

Career advancement opportunities

Paid training programs

Team-building activities

Employee discount

Job summary

Placements24 in Gauteng, ZA is seeking a customer support representative for a hybrid role based in Tembisa. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and guiding them through troubleshooting with empathy and clarity.

You will document interactions in the CRM, support product usage, process orders, and help train new staff, contributing to a high level of customer satisfaction.

Qualifications

• Previous customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Familiarity with CRM software is advantageous.
• Ability to work independently and in a team.

Responsibilities

• Respond to inquiries via phone, email, and live chat.
• Provide accurate information about products and services.
• Troubleshoot and guide product usage.
• Document interactions in CRM.
• Assist in training new staff.
• Process orders and forms as needed.
• Maintain high customer satisfaction.

Skills

Customer service experience

Excellent communication

Multitasking and time management

CRM familiarity

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client, a leading provider of innovative solutions, is seeking a dedicated and enthusiastic Customer Support Representative to join their thriving team. This role operates on a hybrid model, blending the benefits of in-office collaboration with remote flexibility, based in the bustling community of Tembisa, Gauteng, ZA . You will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently and effectively. This position is ideal for an individual who is passionate about customer service, possesses excellent communication skills, and enjoys working in a team-oriented environment. You will play a crucial role in maintaining customer satisfaction and loyalty by delivering timely and accurate assistance across various communication channels. The successful candidate will be adept at understanding customer needs, offering clear solutions, and ensuring a positive customer experience at every interaction. This is an excellent opportunity to advance your career in customer service within a company that values its employees and fosters a culture of growth and development. We are committed to creating a supportive workplace where you can excel and contribute to our ongoing success. Your dedication to service excellence will be highly valued.

Key Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate information about products and services.
• Guide customers through troubleshooting steps and product usage.
• Document customer interactions and resolutions in the CRM system.
• Identify and escape priority issues to the appropriate departments.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share insights with the team.
• Assist in training new customer support staff.
• Maintain a high level of customer satisfaction.
• Process orders, forms, and applications as needed.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using computers and common software applications.
• A patient and empathetic attitude towards customers.
• Ability to work effectively both independently and as part of a team.
• High school diploma or equivalent required; further education is a plus.
• Familiarity with CRM software is advantageous.
• Understanding of the local business landscape in Tembisa, Gauteng, ZA .
• A commitment to delivering outstanding customer experiences.

Benefits

• Competitive annual salary.
• Hybrid work arrangement for work-life balance.
• Health insurance contributions.
• Opportunities for career advancement within the company.
• Paid training programs to enhance skills.
• Team-building activities and social events.
• Employee discount on company products/services.
• Performance incentives and bonuses.
• Access to modern office facilities.
• Supportive and friendly work environment.