Customer Reservation Consultant

Travelwmissy; Allentown (Lehigh County); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Structured training

Ongoing support

Job summary

Travelwmissy is seeking a Customer Reservation Consultant to support clients remotely with reservation requests, travel options, confirmations, and planning assistance. This role emphasizes organized, service-oriented individuals who can manage multiple requests while communicating clearly.

No prior industry experience is required as training and ongoing support are provided, with full remote work and flexible scheduling available to help you balance commitments.

Qualifications

• Strong communication skills and high attention to detail.
• Good organizational skills and reliable follow-through.
• Ability to work independently and manage multiple requests.

Responsibilities

• Respond to reservation inquiries
• Gather client dates, preferences, and travel needs
• Research and compare available options
• Assist with confirmations and scheduling
• Coordinate accommodation, transportation, or activity details
• Provide updates and follow up on pending items
• Help with changes or special requests
• Maintain accurate client records

Skills

Communication

Organization

Follow-through

Independent work

Email research

Tools

Email systems

Online reservation tools

Job description

Customer Reservation Consultant

Remote | Flexible Schedule | Training Provided

We're looking for organized, service-focused individuals to help clients with reservation requests, travel options, confirmations, and general planning support.

As a Customer Reservation Consultant, you'll help clients compare choices, organize important details, and stay informed throughout the reservation process. Depending on the request, you may assist with accommodations, transportation, activities, scheduling, or itinerary-related details.

Previous industry experience is not required. Training and ongoing support are provided.

What You'll Do

• Respond to reservation inquiries
• Gather client dates, preferences, and travel needs
• Research and compare available options
• Assist with confirmations and scheduling
• Coordinate accommodation, transportation, or activity details
• Provide updates and follow up on pending items
• Help with changes or special requests
• Maintain accurate client records

What We're Looking For

• Strong communication skills
• Good organization and attention to detail
• Reliable follow-through
• Comfort researching and comparing options
• Ability to manage multiple requests
• Confidence using email and online systems
• Comfort working independently
• Adaptability when plans change

Experience in customer service, hospitality, reservations, scheduling, sales support, or administration can be helpful, but it is not required.

What You Can Expect

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital reservation and planning tools
• Opportunities to build travel, research, and customer-service skills

Eligibility

Applicants must be located in:

United States | United Kingdom | Mexico | Spain | Australia | Select LATAM regions

Next Step

Selected applicants will be invited to a live interview to review the role, compensation structure, training, support, and next steps.