Customer Requirements Analyst with Security Clearance

Assertive Professionals; Quantico (VA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

PTO 160h

401k match 5%

Profit sharing

Life Insurance

Dental

Vision

STD/LTD

Holidays

Job summary

Assertive Professionals seeks a Customer Requirements Analyst to support our DoD/DoW customer in Quantico, VA. The role involves requirements analysis, technical expertise, and coordination of IT investments, with a focus on customer engagement and process improvement.

The position is onsite at a government/customer facility in Quantico. Candidates must have an active security clearance, extensive relevant experience, and strong technical writing skills to document business and IT processes.

Qualifications

• Active Secret Clearance required.
• 10+ years of relevant experience.
• Bachelor’s degree or higher; OR 8+ years of customer-facing support or analysis.
• Experience with technical writing and process improvement.
• Knowledge of FAR/DFARS/CAS and DoD/DoW policies.
• Fluent English reading/writing/speaking.

Responsibilities

• Provide requirements analysis and recommendations for the customer.
• Serve as liaison for customer requirements and IT capability requests.
• Coordinate IT investments, system requirements specifications, and planning activities.
• Support user acceptance testing, governance, and training.
• Monitor user experience and service-delivery metrics.

Skills

Active Secret Clearance

English fluency

Technical writing

LEAN SIX SIGMA/SCRUM

DAWIA Program

Regulatory knowledge (FAR/DFARS)

Education

Bachelor’s degree or higher

8+ years alternative experience

Job description

Customer Requirements Analyst Remote Apply Assertive Professionals is seeking a Customer Requirements Analyst supporting our DoD/DoW customer in Quantico, VA. This is an open position. This is a great opportunity to work for an employee-centric, fast-growing small business. We offer an excellent benefits package, including PTO, 401(k) Match at 5%, Profit Sharing, Company-paid Life Insurance, Dental, Vision, STD/LTD, and two options under a national medical plan with employee contribution. This position provides 160 hours of paid leave annually, accrued throughout the year plus 11 federal holidays.

Paid leave accruals vary by contract and are established based on customer requirements and the contractual level of effort. The salary range for this position is structured with this annual leave allocation incorporated into the compensation model.

• Additional PTO may be given for excused government absences.
• Employees are also eligible for a $1,200 annual corporate compliance bonus for time and attendance compliance.
• Candidates are eligible for either a $2,000 sign-on bonus or up to $2,000 in relocation cost reimbursement.

Responsibilities

Responsibilities Include: The Customer Requirements Analyst will support DCSA Enterprise Operations/Customer Support by providing requirements analysis, technical expertise, tracking, and recommendations. The position will serve as a liaison for customer requirements, business process reengineering, IT capability requests, system requirements specifications and analysis, and initial planning activities for IT investments. Responsibilities include providing first-tier customer support, tracking customer engagements, conducting gap analysis, analyzing business processes and solution alternatives, collecting and reporting customer feedback, participating in IT working groups and technical forums, supporting user journey and engagement analysis, coordinating application and infrastructure efforts, supporting User Acceptance Testing, communications, training and rollout activities, supporting governance activities, and monitoring user-experience and service-delivery metrics.

Required Experience and Qualifications:

• Active Secret Clearance
• 10 years of relevant experience
• A Bachelor’s degree or higher; OR A minimum of eight (8) years of experience in customer-facing support, requirements analysis, or operational analysis
• Demonstrated technical writing skills and experience supporting business or IT process improvement
• Must possess competencies in technical writing, business strategy, Lean Six Sigma/SCRUM team leadership and/or DAWIA Program and Procurement Management, Project Management and/or Procurement methodologies
• Working knowledge of applying Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), Cost Accounting Standards (CAS) and other applicable Federal Regulations and DoD/DoW policies
• Must be able to read, write, and speak English fluently

Onsite Position Requirements

This position requires regular onsite work at a government/customer facility. The employee must be able, with or without reasonable accommodation, to:

• Access and work from the designated customer facility for the required work schedule.
• Perform the essential duties of the position using government/customer-furnished computers, systems, equipment, and approved peripherals.
• Access, review, enter, and communicate information through required customer systems and applications.
• Comply with all customer security, technology, facility-access, and equipment-use requirements. Because work is performed in a government/customer-controlled environment, the availability of accommodations involving customer facilities, systems, equipment, software, or technology may be limited to those authorized and available within that environment. Assertive Professionals considers reasonable accommodations for qualified individuals in accordance with applicable law.