Customer Representative (On-Site)

AppleOne Employment Services; Beckley (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

AppleOne Employment Services is hiring an On-Site Customer Support & Sales Representative to support a leading satellite internet provider. You will assist customers with activation, plan details, and service orders in a fast-paced, in-person environment.

This role emphasizes friendly communication, problem solving, and achieving sales and quality targets. Training is provided, no prior telecommunications experience required, and opportunity to grow within a supportive team.

Qualifications

• Previous sales or customer service experience is preferred but not required.
• Have strong communication and interpersonal skills.
• Enjoy helping customers and solving problems.
• Are comfortable using computers and navigating multiple systems.
• Can explain technical information in a simple, easy-to-understand manner.
• Are goal-oriented and motivated by performance incentives.
• Have a positive attitude and willingness to learn.
• Possess a High School Diploma or equivalent.

Responsibilities

• Handle inbound customer interactions providing support and solutions.
• Assist customers with equipment activation, password resets, account updates, and service plan management.
• Educate customers on satellite internet products, features, pricing, and installation processes.
• Recommend appropriate plans and hardware based on customer needs.
• Process service orders and account requests accurately.
• Deliver outstanding customer service through empathy, professionalism, and active listening.
• Meet and exceed sales, conversion, and quality performance goals.
• Maintain accurate documentation of customer interactions.
• Continuously expand product knowledge through coaching and training.

Skills

Strong communication skills

Interpersonal skills

Problem solving

Computer / multi-system navigation

Explain technical information simply

Goal-oriented / performance incentives

Education

High School Diploma or equivalent

Job description

Join a Team That's Connecting the World

Are you passionate about helping people and enjoy working in a fast-paced, customer-focused environment? We are hiring an On-Site Customer Support & Sales Representative to support one of the most innovative satellite internet providers in the world. This cutting-edge technology delivers high-speed, low-latency internet to customers in rural, suburban, and underserved communities where traditional broadband services are unavailable.

If you have great communication skills, a positive attitude, and a desire to grow your career, we want to hear from you. No telecommunications experience required. We provide the training!

Responsibilities

• Handle inbound customer interactions providing support and solutions.
• Assist customers with equipment activation, password resets, account updates, and service plan management.
• Educate customers on satellite internet products, features, pricing, and installation processes.
• Recommend appropriate plans and hardware based on customer needs.
• Process service orders and account requests accurately.
• Deliver outstanding customer service through empathy, professionalism, and active listening.
• Meet and exceed sales, conversion, and quality performance goals.
• Maintain accurate documentation of customer interactions.
• Continuously expand product knowledge through coaching and training.

Qualifications

• Previous sales or customer service experience is preferred but not required.
• Have strong communication and interpersonal skills.
• Enjoy helping customers and solving problems.
• Are comfortable using computers and navigating multiple systems.
• Can explain technical information in a simple, easy-to-understand manner.
• Are goal-oriented and motivated by performance incentives.
• Have a positive attitude and willingness to learn.
• Possess a High School Diploma or equivalent.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.