Bilingual Customer Service Rep.

Conexiones-Tornado-4; West Memphis (AR); On-site; USD 17,000 - 23,000; Full time

Job summary

Conexiones-Tornado-4 in West Memphis, AR is seeking a Customer Service Representative to provide information, answer inquiries, and process transactions by phone, internet, or in person. You will support scheduling changes, pricing details, and terminal operations with professional service.

The role requires handling cash, managing tickets, and maintaining relations with partner agencies. Bilingual Spanish/English is preferred; a high school diploma or equivalent and 1 year of related experience

Qualifications

• 1 year of job-related experience.
• Bilingual Spanish/English.
• High school diploma or equivalent.

Responsibilities

• Call customers to advise about changes or cancellations of scheduled runs.
• Responds to client inquiries (destinations served, pricing, times, directions) with strong customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Close terminal including cash deposits, sales report and safe deposit.
• Maintain professional relationships with partnering retail agencies.
• Complete required documentation for transactions with partnering agencies.
• Daily reporting of tickets sold and cash collected.
• Handle multi-line calls, greet and route callers, screen calls as needed.
• Greet visitors and notify the appropriate employees or departments.
• Use good judgment resolving internal and external conflicts.
• Responsible for money transfer transactions.
• Assist customers with luggage ID tags and transfer to luggage compartment.
• Other duties as assigned.

Skills

Customer service

Cash handling

Bilingual Spanish/English

Education

High school diploma or equivalent

Tools

Cash register

Credit card machine

Telephone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly W. Memphis, West Memphis, AR, US

23 days ago Requisition ID: 1257

JOB DESCRIPTION:

Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES:

• Call customers to advise about changes or cancellations of scheduled runs.
• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.
• Maintains a professional working relationship with partnering retail agencies.
• Completion of required documentation for transactions made with partnering retail agencies.
• Daily accurate reporting of tickets sold and cash collected.
• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
• Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.
• Utilize good judgment when confronted with the resolution of both internal and external conflict.
• Responsible for money transfer transactions
• Assist customers with luggage ID tags and transfer to luggage compartment
• Other duties as assigned.

EXPERIENCE:

• 1 year of job-related experience

EDUCATION:

• High school diploma or equivalent

PHYSICAL DEMANDS:

Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.

JOB DESCRIPTION:

Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES:

• Call customers to advise about changes or cancellations of scheduled runs.
• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.
• Maintains a professional working relationship with partnering retail agencies.
• Completion of required documentation for transactions made with partnering retail agencies.
• Daily accurate reporting of tickets sold and cash collected.
• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
• Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.
• Utilize good judgment when confronted with the resolution of both internal and external conflict.
• Responsible for money transfer transactions
• Assist customers with luggage ID tags and transfer to luggage compartment
• Other duties as assigned.

EXPERIENCE:

• 1 year of job-related experience
• Bilingual (Spanish/English)

EDUCATION:

• High school diploma or equivalent

PHYSICAL DEMANDS:

Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.