Bilingual Customer Service Rep.

Tornado Bus Company; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Tornado Bus Company in Nashville is seeking a Customer Service Representative to ensure professional information delivery to clients and passengers. Responsibilities include answering phone lines, handling inquiries, and processing ticket orders with accuracy and courtesy.

The role emphasizes cash handling, selling tickets by various channels, and maintaining a high standard of customer service. High school diploma required; bilingual in Spanish and English preferred.

Qualifications

• High school diploma or equivalent.
• 1 year of related experience preferred.
• Bilingual in Spanish and English required.

Responsibilities

• Provide exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Respond to client inquiries (destinations, pricing, times) with outstanding service.
• Responsible for cash management and compliance; operates cash register and payment equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.

Skills

Customer service

Bilingual (Spanish/English)

Phone handling

Cash handling

Ticket sales

Education

High school diploma

Tools

Cash register

Credit card terminal

Job description

Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

Job Specific Responsibilities

• Provide exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all while providing outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.
• Maintains a professional working relationship with partnering retail agencies.
• Completion of required documentation for transactions made with partnering retail agencies.
• Daily accurate reporting of tickets sold and cash collected.
• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
• Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.
• Utilize good judgment when confronted with the resolution of both internal and external conflict.
• Responsible for money transfer transactions
• Assist customers with luggage ID tags and transfer to luggage compartment
• Other duties as assigned.

Experience

• 1 year of job-related experience preferred.
• Bilingual (Spanish/English) required.

Education

• High school diploma or equivalent required.

Physical Demands

• Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.