Supervisory Customer Relationship Specialist

Defense Logistics Agency; United States; On-site; USD 93,000 - 122,000; Full time

Job summary

Defense Logistics Agency is seeking a Supervisory Customer Relationship Specialist at the GS-12 level, with vacancies at Whitehall, OH and Richmond, VA. The role focuses on primary customer contacts, order processing, problem resolution, and data gathering to support service excellence.

Qualified applicants will have one year of specialized experience at the GS-11 level or equivalent, including supervising staff and implementing marketing initiatives to enhance customer satisfaction.

Qualifications

• One year of specialized experience at GS-11 level or equivalent.
• Experience as primary contact for customers handling orders, resolving complaints, and expediting emergency orders.
• Experience supervising, coaching, or directing employees to ensure effective completion of tasks.

Skills

Specialized Experience

Customer service

Data gathering

Problem resolution

Marketing strategies

Supervise staff

Job description

Position may be fillled at either location: Whitehall, OH: $93,400 - $121,422 Richmond, VA: $93,499 - $121,551 See below for important information regarding this job.

To qualify for a Supervisory Customer Relationship Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Serve as a primary contact for a specific customer pertaining to the processing of orders, problem resolution, providing product information, resolving customer complaints, expediting emergency orders, maintaining customer data gathering and/or the application of statistical processes. Develop and/or implement of new or revised marketing strategies and initiatives to enhance customer satisfaction. Supervise, coach, guide, and/or direct the work of employees to ensure the efficient/effective accomplishment of assigned functions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.