Customer Relationship Specialist

New Peoples Bank, Inc.; Princeton (WV); On-site; USD 26,000 - 35,000; Full time

Job summary

New Peoples Bank, Inc. is seeking a customer service-oriented professional in Princeton, WV to manage client relationships and drive sales of bank products.

You will serve as the primary contact for customers, process a variety of transactions, and support department goals while maintaining compliance with bank policies. The role requires a friendly, professional demeanor, accuracy in handling deposits and payments, and the ability to work in a team environment to deliver outstanding service and

Qualifications

• Proven ability to provide superior customer service and meet sales goals.
• Ability to identify customer needs and recommend appropriate products and services.
• Strong communication and interpersonal skills for a wide range of customers.
• Proficiency with MS Office and basic banking software.
• Attention to detail and accuracy in handling transactions and records.

Responsibilities

• Maintain knowledge of New Peoples Bank products, services, policies, and regulatory issues.
• Serve as single point of contact for customers across products and services.
• Meet performance goals and participate in sales campaigns.
• Process transactions accurately with minimal errors and maintain logs.
• Issue cashier’s checks and process deposits, payments, and wire transactions.
• Assist with night deposit procedures and ITM-related issues.
• Follow security procedures and safeguard confidential information.
• Participate in meetings and community involvement activities.

Skills

Customer service

Sales

Relationship management

Communication

Teamwork

Attention to detail

Education

Bachelor's degree preferred

High school diploma or GED

Tools

Microsoft Office

Banking software

Job description

New Peoples Bank, Inc. is seeking a customer service-oriented professional in Princeton, WV to manage client relationships and drive sales of bank products.

You will serve as the primary contact for customers, process a variety of transactions, and support department goals while maintaining compliance with bank policies. The role requires a friendly, professional demeanor, accuracy in handling deposits and payments, and the ability to work in a team environment to deliver outstanding service and