Customer Relations Specialist — Licensing & Growth Path

Rosario Insurance Agency Inc; New York (NY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Paid time off

Job summary

Juan Rosario State Farm Agency is seeking a Customer Relations Representative to deliver exceptional customer experiences. You will resolve inquiries, maintain records, and support retention efforts while collaborating with a team to meet community needs.

Ideal candidates are empathetic, service oriented, and ready to grow with the agency. A Property & Casualty license and a Life & Health license are required or currently held; 401(k), paid time off, and advancement opportunities are offered.

Qualifications

• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Ability to remain calm and effective in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues
• Maintain customer records and update information as needed
• Assist with customer retention strategies
• Coordinate with other departments to ensure customer satisfaction

Skills

Customer service

Communication

Problem solving

High-stress tolerance

Team collaboration

Job description

Juan Rosario State Farm Agency is seeking a Customer Relations Representative to deliver exceptional customer experiences. You will resolve inquiries, maintain records, and support retention efforts while collaborating with a team to meet community needs.

Ideal candidates are empathetic, service oriented, and ready to grow with the agency. A Property & Casualty license and a Life & Health license are required or currently held; 401(k), paid time off, and advancement opportunities are offered.