Representante de Relaciones con el Cliente

Rosario Insurance Agency Inc; New York (NY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Paid time off

Job summary

Juan Rosario State Farm Agency is seeking a Customer Relations Representative to deliver exceptional customer experiences. You will resolve inquiries, maintain records, and support retention efforts while collaborating with a team to meet community needs.

Ideal candidates are empathetic, service oriented, and ready to grow with the agency. A Property & Casualty license and a Life & Health license are required or currently held; 401(k), paid time off, and advancement opportunities are offered.

Qualifications

• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Ability to remain calm and effective in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues
• Maintain customer records and update information as needed
• Assist with customer retention strategies
• Coordinate with other departments to ensure customer satisfaction

Skills

Customer service

Communication

Problem solving

High-stress tolerance

Team collaboration

Job description

Benefits

• 401(k)
• Opportunity for advancement
• Paid time off

As a Customer Relations Representative with Juan Rosario State Farm Agency, you will help deliver the exceptional customer experiences that drive a successful insurance agency. With strong attention to detail and excellent customer service skills, you’ll support clients by resolving inquiries, coordinating with other team members, and anticipating the needs of the community we serve.

We look forward to connecting with you if you’re an empathetic, customer-focused team member who aligns with our values. We also anticipate internal growth opportunities for especially driven, sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues
• Maintain customer records and update information as needed
• Assist with customer retention strategies
• Coordinate with other departments to ensure customer satisfaction

Qualifications

• Strong communication and problem-solving skills
• Customer service experience preferred
• Ability to remain calm and effective in high-stress situations
• Property & Casualty license and Life & Health license required
  • Prefer to hire someone who currently carries one or both licenses to start

Compensation

• Salary: $40,000–$70,000 per year