Customer Relations Representative - State Farm Agent Team Member

STELLA SPIKING - State Farm Agent; Kearney (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Advancement opportunities

Paid time off

Training

Development

Job summary

Spiking Insurance Agency is seeking a Customer Relations Representative to deliver exceptional client experiences and support agency growth. You will handle inquiries, resolve issues, and coordinate with team members to ensure satisfaction across all touchpoints.

Ideal candidates bring strong communication and problem-solving skills, have experience in customer service, and remain calm under pressure. This role offers opportunities for advancement and a supportive, community-focused environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Job description

Benefits:

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative with Spiking Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.