Customer Relations Specialist: Growth & Retention

Rob Geraghty - State Farm Agent; Winter Haven (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Rob Geraghty - State Farm Agent in Winter Haven, FL, is seeking a dedicated Customer Relations Representative to provide exceptional customer experiences. You will engage with customers, resolve inquiries, and collaborate with team members to support the community.

The ideal candidate possesses strong communication skills and a customer-focused mindset. This role offers opportunities for growth and advancement within the agency, along with competitive benefits including health and dental insurance.

Qualifications

• Strong communication skills to resolve customer inquiries.
• Previous experience in a customer service role preferred.
• Ability to maintain composure in stressful situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations calmly

Job description

Rob Geraghty - State Farm Agent in Winter Haven, FL, is seeking a dedicated Customer Relations Representative to provide exceptional customer experiences. You will engage with customers, resolve inquiries, and collaborate with team members to support the community.

The ideal candidate possesses strong communication skills and a customer-focused mindset. This role offers opportunities for growth and advancement within the agency, along with competitive benefits including health and dental insurance.