Customer Experience Specialist - Growth & Support

Joycecoleman; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Joyce Coleman - State Farm Agent in Tampa, Florida, is seeking a Customer Relations Representative to provide exceptional service and support for our insurance agency. You'll manage customer inquiries, enhance their experience, and work collaboratively with team members.

The ideal candidate will possess strong communication and problem-solving abilities, with a proactive approach to customer satisfaction. This role offers competitive benefits and the potential for professional advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Prior experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Joyce Coleman - State Farm Agent in Tampa, Florida, is seeking a Customer Relations Representative to provide exceptional service and support for our insurance agency. You'll manage customer inquiries, enhance their experience, and work collaboratively with team members.

The ideal candidate will possess strong communication and problem-solving abilities, with a proactive approach to customer satisfaction. This role offers competitive benefits and the potential for professional advancement.