Customer Relations Specialist - Growth & PTO

Dan Wakefield - State Farm Agent; Wooster (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Job summary

Dan Wakefield State Farm in Wooster, OH is seeking a Customer Relations Representative who delivers exceptional client experiences. You will respond to inquiries, maintain records, and coordinate with team members to support community needs.

The role emphasizes attention to detail, strong communication, and a proactive approach to retention and service, with opportunities for advancement for driven, customer-focused individuals.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem solving

Customer service

Stress management

Job description

Dan Wakefield State Farm in Wooster, OH is seeking a Customer Relations Representative who delivers exceptional client experiences. You will respond to inquiries, maintain records, and coordinate with team members to support community needs.

The role emphasizes attention to detail, strong communication, and a proactive approach to retention and service, with opportunities for advancement for driven, customer-focused individuals.