Customer Relations Representative - State Farm Agent Team Member

Dan Wakefield - State Farm Agent; Wooster (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Job summary

Dan Wakefield State Farm in Wooster, OH is seeking a Customer Relations Representative who delivers exceptional client experiences. You will respond to inquiries, maintain records, and coordinate with team members to support community needs.

The role emphasizes attention to detail, strong communication, and a proactive approach to retention and service, with opportunities for advancement for driven, customer-focused individuals.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem solving

Customer service

Stress management

Job description

Benefits

• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a customer relations representative with Dan Wakefield State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. This position may also be responsible for our social media platform.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.