Customer Experience Specialist - Flexible Schedule & Growth

Casie Johnson - State Farm Agent; Wintersville (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Casie Johnson - State Farm Agent in Wintersville, Ohio, seeks a dedicated Customer Relations Representative to enhance customer experiences and support our insurance agency's growth. You will manage customer inquiries and develop strategies to ensure satisfaction, playing a crucial role in our connection to the community.

The ideal candidate will have strong communication and problem-solving skills and should thrive in high-pressure situations. We foster a culture of growth and community involvement, offering a supportive environment with various benefits.

Qualifications

• Excellent communication and problem-solving skills.
• Customer service experience is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Casie Johnson - State Farm Agent in Wintersville, Ohio, seeks a dedicated Customer Relations Representative to enhance customer experiences and support our insurance agency's growth. You will manage customer inquiries and develop strategies to ensure satisfaction, playing a crucial role in our connection to the community.

The ideal candidate will have strong communication and problem-solving skills and should thrive in high-pressure situations. We foster a culture of growth and community involvement, offering a supportive environment with various benefits.