Customer Relations Specialist - Flexible Hours, CRM & Growth

AmeriLux Family of Companies; De Pere (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Zero-dollar deductible healthcare

Onsite healthcare clinic

Dental and vision insurance

Disability and life insurance

401(k) match

Job summary

AmeriLux Family of Companies is seeking a Customer Relations Specialist to bridge customers and internal teams, delivering exceptional service and clear communication.

The role supports both full-time and part-time schedules, with shifts in the afternoon/evening hours. You will manage inquiries, coordinate orders, and maintain CRM records to ensure accurate processing and responsive service.

Qualifications

• Excellent communication and interpersonal skills to build strong customer relationships.
• Ability to manage multiple tasks in a fast-paced environment.
• Positive attitude with a willingness to learn about the logistics industry.
• Team player mindset, adaptable and proactive in problem solving.

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.
• Provide assistance to AmeriLux drivers and escalate when necessary.

Skills

Customer relations

Communication

Multitasking

Teamwork

Problem solving

Job description

AmeriLux Family of Companies is seeking a Customer Relations Specialist to bridge customers and internal teams, delivering exceptional service and clear communication.

The role supports both full-time and part-time schedules, with shifts in the afternoon/evening hours. You will manage inquiries, coordinate orders, and maintain CRM records to ensure accurate processing and responsive service.