Customer Relations Specialist — Flexible Hours

Amerilux International; De Pere (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Zero-dollar deductible healthcare

Onsite healthcare clinic

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Employee assistance program

Paid time off

Flexible spending account

Job summary

AmeriLux Family of Companies is seeking a Customer Relations Specialist to act as a vital link between customers and internal teams, ensuring exceptional service and seamless communication.

This role supports customer inquiries, coordinates orders, maintains detailed records in the CRM, and assists drivers. It offers full-time and part-time options with competitive benefits and flexible hours.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Interest in logistics industry and customer service.

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.
• Provide assistance to AmeriLux drivers and escalated as needed.

Skills

Communication

Multitasking

Positive attitude

Team player

Tools

CRM system

Job description

AmeriLux Family of Companies is seeking a Customer Relations Specialist to act as a vital link between customers and internal teams, ensuring exceptional service and seamless communication.

This role supports customer inquiries, coordinates orders, maintains detailed records in the CRM, and assists drivers. It offers full-time and part-time options with competitive benefits and flexible hours.