Customer Relations Specialist (Evening & Flexible Hours)

The AmeriLux Family of Companies; De Pere (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Zero-dollar deductible health plan

Onsite healthcare clinic

Dental and vision insurance

Disability and life insurance

401(k) match

Employee assistance program

Paid time off

Flex spending account

Job summary

The AmeriLux Family of Companies is seeking a Customer Relations Specialist to connect customers with internal teams, ensuring exceptional service and clear communication. This role handles inquiries, resolves issues, and helps build strong relationships while supporting order processing and CRM data updates.

We offer full-time and part-time options with evening shifts (FullTime: 2pm-10pm; Part Time: 5pm-10pm). Join a team recognized for workplace excellence and a comprehensive benefits package.

Qualifications

• Handle customer inquiries promptly and professionally.
• Maintain detailed records of customer interactions in the CRM.
• Coordinate with internal teams to ensure accurate order processing and fulfillment.
• Build strong, long-lasting relationships with customers.
• Multitask effectively in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for customer communications and resolve concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed records of all customer interactions and transactions.
• Assist with updating customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.
• Provide assistance to AmeriLux drivers and escalate as needed.
• Demonstrate excellent communication and interpersonal skills to build customer relationships.
• Maintain a positive attitude and willingness to learn about the logistics industry.

Job description

The AmeriLux Family of Companies is seeking a Customer Relations Specialist to connect customers with internal teams, ensuring exceptional service and clear communication. This role handles inquiries, resolves issues, and helps build strong relationships while supporting order processing and CRM data updates.

We offer full-time and part-time options with evening shifts (FullTime: 2pm-10pm; Part Time: 5pm-10pm). Join a team recognized for workplace excellence and a comprehensive benefits package.