Customer Relations Specialist- 2nd Shift

The AmeriLux Family of Companies; De Pere (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Zero-dollar deductible health plan

Onsite healthcare clinic

Dental and vision insurance

Disability and life insurance

401(k) match

Employee assistance program

Paid time off

Flex spending account

Job summary

The AmeriLux Family of Companies is seeking a Customer Relations Specialist to connect customers with internal teams, ensuring exceptional service and clear communication. This role handles inquiries, resolves issues, and helps build strong relationships while supporting order processing and CRM data updates.

We offer full-time and part-time options with evening shifts (FullTime: 2pm-10pm; Part Time: 5pm-10pm). Join a team recognized for workplace excellence and a comprehensive benefits package.

Qualifications

• Handle customer inquiries promptly and professionally.
• Maintain detailed records of customer interactions in the CRM.
• Coordinate with internal teams to ensure accurate order processing and fulfillment.
• Build strong, long-lasting relationships with customers.
• Multitask effectively in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for customer communications and resolve concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed records of all customer interactions and transactions.
• Assist with updating customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.
• Provide assistance to AmeriLux drivers and escalate as needed.
• Demonstrate excellent communication and interpersonal skills to build customer relationships.
• Maintain a positive attitude and willingness to learn about the logistics industry.

Job description

Join the A-Team! A 2025 and 2026 recipient of “Best Places to Work”, The AmeriLux Family of Companies is looking for a Customer Relations Specialist to join our team. In this role, you will act as a vital link between our customers and our internal teams, ensuring exceptional service and seamless communication. You will be responsible for handling customer inquiries, managing issues, and helping to foster strong, long-lasting relationships.

Full time & part-time work is available.

FullTime: Monday- Friday 2pm-10pm (flexible hours)

Part Time: Monday-Friday 5pm-10pm

Key Responsibilities:

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.

• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.

• Maintain detailed and accurate records of all customer interactions and transactions.

• Assist with the management and updating of customer data in the CRM system.

• Collaborate with team members to support company goals and deliver high-quality service.

• Provide assistance to AmeriLux drivers and escalated as needed.

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.

• Ability to manage multiple tasks in a fast-paced environment.

• A positive attitude with a willingness to learn about the logistics industry.

• Team player mindset, adaptable, and proactive in problem solving.

• The AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members.
• Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you.
• In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected.
• Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.