Customer Relations Specialist

The Polaris Consulting Group of OK; Norman (OK); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Paid time off

Team-oriented environment

Job summary

The Polaris Consulting Group of OK is seeking a Customer Relations Specialist to join our team in Norman. You will welcome and assist customers, build relationships, and identify needs to recommend suitable products and services.

Training and ongoing coaching are provided, with a focus on helping you grow in a collaborative, goal-driven environment. This role emphasizes strong communication, a positive attitude, and the ability to work with the team to achieve sales targets.

Qualifications

• Excellent communication and people skills required.
• Ability to converse clearly with customers over the phone and in person.
• Self-motivated, goal-oriented, and organized with attention to detail.

Responsibilities

• Welcome and assist new and existing customers with questions and needs.
• Build relationships with customers through friendly, professional service.
• Identify customer needs and recommend products and services that provide value.
• Follow up with prospects and customers by phone, text, and email.
• Schedule appointments for licensed team members.
• Maintain customer accounts and update information.
• Support marketing and outreach to generate new business.
• Collaborate with team to achieve sales goals.

Skills

Communication skills

People skills

Phone and in-person conversations

Self-motivated

Organized

Basic computer skills

Customer service experience (plus)

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Join Our Growing Team!

Are you a people person who enjoys helping customers and building relationships? Do you have a positive attitude and enjoy working toward goals? If so, we'd love to meet you!

We're looking for an energetic and motivated Customer Relations Specialist to join our team. This is an excellent opportunity for someone looking to start or grow a career in customer service and sales. No insurance experience is required—we provide paid training and ongoing support to help you succeed.

What You'll Do:

• Welcome and assist new and existing customers with their questions and needs.
• Build relationships by providing friendly, professional customer service.
• Identify customer needs and recommend products and services that provide value.
• Follow up with prospective and existing customers by phone, text, and email.
• Schedule appointments for our licensed team members.
• Help maintain customer accounts and update information.
• Support marketing and outreach efforts to generate new business.
• Work with the team to achieve individual and office sales goals.

What We're Looking For:

• A positive attitude and strong desire to learn.
• Excellent communication and people skills.
• Comfortable talking with customers over the phone and in person.
• Self-motivated and goal-oriented.
• Organized with good attention to detail.
• Basic computer skills.
• Customer service, retail, restaurant, hospitality, or sales experience is a plus—but not required.

What We Offer

• Competitive hourly pay plus performance-based bonuses.
• Paid training and ongoing coaching.
• Opportunities for career advancement.
• A fun, supportive, and team-oriented work environment.
• Valuable sales and customer service experience.
• Paid time off and other benefits based on eligibility.

Why Join Us?

We believe attitude matters just as much as experience. If you're motivated, enjoy helping people, and are excited to learn new skills while earning performance-based rewards, we'd love to hear from you.