Customer Relations Specialist

Next Generation of Leaders; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base pay

Paid training and continuous sales coaching

Opportunities for advancement

Supportive, team-oriented culture

Job summary

A dynamic customer service company in Cincinnati is seeking a Customer Relations Specialist. This role involves engaging customers, understanding their needs, and providing tailored solutions. Ideal candidates must have proven experience in sales or customer service, excellent communication abilities, and a self-motivated attitude. The company offers competitive pay, training, and opportunities for advancement.

Qualifications

• Proven experience in face-to-face sales, retail, or customer service.
• Comfortable working in a fast-paced environment.
• Availability to work flexible hours, including weekends.

Responsibilities

• Greet and engage customers in a friendly, professional manner.
• Understand customer needs and recommend appropriate products or services.
• Meet or exceed monthly and quarterly sales targets.
• Demonstrate in-depth product knowledge and stay up to date on offerings.
• Process sales transactions accurately and efficiently.
• Follow up and maintain customer relationships.
• Participate in ongoing training and team meetings.

Skills

Face-to-face sales

Excellent communication skills

Interpersonal skills

Self-motivated

Goal-oriented

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Overview

Position Title: Customer Relations Specialist

Job Type: Full-Time (On-site)

Base pay range: $42,000.00/yr - $62,000.00/yr

About Us

Next Generation of Leaders is known across OH for delivering outstanding products and exceptional customer service on behalf of our clients. We take pride in creating a positive, high-energy work environment where team members are supported and rewarded for their success. As we continue to expand, we’re looking for an enthusiastic and driven In-Person Customer Relations Specialist to join our team.

Job Summary

As the Customer Relations Specialist, you’ll be the face of our client's brand—interacting directly with customers, understanding their needs, and offering tailored solutions. This is a people-first role that requires strong communication skills, a consultative sales approach, and a passion for building lasting customer relationships.

Key Responsibilities

• Greet and engage customers in a friendly, professional manner
• Understand customer needs and recommend appropriate products or services
• Meet or exceed monthly and quarterly sales targets
• Demonstrate in-depth product knowledge and stay up to date on offerings
• Process sales transactions accurately and efficiently
• Follow up and maintain customer relationships
• Participate in ongoing training and team meetings

Qualifications

• Proven experience in face-to-face sales, retail, or customer service
• Excellent communication and interpersonal skills
• Self-motivated and goal-oriented
• Comfortable working in a fast-paced environment
• Availability to work flexible hours, including weekends
• High school diploma or equivalent (Bachelor’s degree a plus)

What We Offer

• Competitive base pay
• Paid training and continuous sales coaching
• Opportunities for advancement within a growing company
• Supportive, team-oriented culture

To Apply

Submit your resume/CV for consideration.

Interviews will be held virtually via an online platform (Zoom) starting later this week. We look forward to connecting with you soon!