Customer Relations Representative

Ocean Drive Marketing; Coral Gables (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive training and development

Career advancement opportunities

Supportive and collaborative team

Job summary

Ocean Drive Marketing is seeking a Customer Relations Representative to be a primary contact for clients, building meaningful connections and ensuring exceptional service from inquiry to resolution. We emphasize strong communication, problem-solving, and a customer-first mindset in a fast-paced environment, with opportunities for training, growth, and a stable full-time schedule.

You will respond to inquiries, maintain accurate records, and collaborate with internal teams to support retention

Qualifications

• Experience in customer service or client-facing roles.
• Excellent verbal and written communication skills.
• Ability to remain organized and attentive to details.

Responsibilities

• Develop and maintain positive relationships with customers and respond to inquiries.
• Provide accurate information and effective solutions to customer questions.
• Identify customer needs and recommend appropriate products or services.
• Resolve customer concerns with empathy and professionalism.
• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.
• Maintain detailed and accurate customer records and interactions.

Skills

Customer service

Communication

Problem-solving

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Build Meaningful Customer Connections with Our Growing Team

Are you a people-focused professional who enjoys creating positive customer experiences? We're looking for an enthusiastic Customer Relations Representative to join our team. In this role, you'll serve as a key point of contact for customers, helping to strengthen relationships, address inquiries, and ensure an exceptional experience from start to finish.

If you have strong communication skills, a solution-oriented mindset, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do:

• Develop and maintain positive relationships with customers through professional and timely communication
• Respond to customer inquiries, providing accurate information and effective solutions
• Identify customer needs and recommend appropriate products or services
• Resolve customer concerns with empathy and professionalism
• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery
• Maintain detailed and accurate customer records and interactions
• Follow up with customers to ensure issues have been resolved successfully
• Contribute to team goals by supporting customer retention and engagement initiatives

What We're Looking For:

• Previous experience in customer service, customer relations, hospitality, retail, or a client-facing role is preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Positive attitude with a customer-first approach
• Ability to multitask and prioritize in a dynamic environment
• Proficiency with Microsoft Office and basic computer systems
• Team-oriented mindset with a willingness to learn and grow professionally

What We Offer:

• Competitive compensation package
• Comprehensive training and ongoing professional development
• Opportunities for career advancement within a growing organization
• Supportive and collaborative team environment
• Employee recognition and performance-based incentives
• Full-time schedule with stability and growth potential