CUSTOMER RELATIONS SPECIALIST

Bernie & Phyl's Furniture; Natick (MA); On-site; USD 23,419 - 26,174; Full time

Job summary

Bernie & Phyl's Furniture in Natick, MA is seeking a Customer Relations Specialist with a focus on accurate cash handling and exceptional customer interactions. The role requires weekend and evening availability and offers flexible hours, a comprehensive benefits package, and competitive hourly wages.

All processes emphasize friendly service, data entry accuracy, and adherence to company policies. This position supports sales and delivery coordination across stores in a fast-growing,

Qualifications

• High school diploma.
• Comfort with computers and data entry.
• Ability to professionally interact with the public.
• Attention to detail and accuracy.
• Strong work ethic and dependability required.

Responsibilities

• Handle all cash, checks and credit cards.
• Balance individual drawer at the end of their shift.
• Assist customers in completing financing applications.
• Assist sales representatives with finalizing transactions.
• Give customers receipts and explain company policies.
• Promptly answer incoming calls and assist customers.
• Help customers with questions regarding the arrival of their furniture and deliveries.
• Adhere to all company policies and procedures.
• Maintain a professional and courteous manner.
• Call customers to schedule deliveries/update order status working from reports.

Skills

Computers & data entry

Public interaction

Attention to detail

Dependability

Education

High school diploma

Job description

CUSTOMER RELATIONS SPECIALIST

Hourly rate $17.00 - $19.00 based upon experience

Job Description

If you are an energetic individual, you have a great opportunity to join a successful and growing company! We offer an exciting, supportive, friendly work environment, flexible hours, a great benefits package and competitive wages. All stores are open 7 days a week. Weekend and evening availability required.

Responsibilities

Accounting Functions

• Handle all cash, checks and credit cards
• Balance individual drawer at the end of their shift
• Assist customers in completing financing applications
• Assist sales representatives with finalizing transactions

Customer Interactions/Clerical Functions

• Give customers receipts and explain company policies
• Promptly answer incoming calls and assist customers
• Help customers with questions regarding the arrival of their furniture and deliveries
• Adhere to all company policies and procedures
• Maintain a professional and courteous manner
• Call customers to schedule deliveries/update order status working from reports
• All other duties as assigned

Qualifications

• High school diploma
• Comfort with computers and data entry
• Ability to professionally interact with the public
• Attention to detail and accuracy
• Strong work ethic and dependability required

At Bernie & Phyl's Furniture, we recognize and appreciate all of our team members' hard work and dedication. If you view yourself as a professional and are interested in a career in our industry, we are interested in speaking with you.

Bernie & Phyl's Furniture is an Equal Opportunity Employer.