Customer Care & Relations Specialist | Flexible Hours

Bernie & Phyl's Furniture; Natick (MA); On-site; USD 23,419 - 26,174; Full time

Job summary

Bernie & Phyl's Furniture in Natick, MA is seeking a Customer Relations Specialist with a focus on accurate cash handling and exceptional customer interactions. The role requires weekend and evening availability and offers flexible hours, a comprehensive benefits package, and competitive hourly wages.

All processes emphasize friendly service, data entry accuracy, and adherence to company policies. This position supports sales and delivery coordination across stores in a fast-growing,

Qualifications

• High school diploma.
• Comfort with computers and data entry.
• Ability to professionally interact with the public.
• Attention to detail and accuracy.
• Strong work ethic and dependability required.

Responsibilities

• Handle all cash, checks and credit cards.
• Balance individual drawer at the end of their shift.
• Assist customers in completing financing applications.
• Assist sales representatives with finalizing transactions.
• Give customers receipts and explain company policies.
• Promptly answer incoming calls and assist customers.
• Help customers with questions regarding the arrival of their furniture and deliveries.
• Adhere to all company policies and procedures.
• Maintain a professional and courteous manner.
• Call customers to schedule deliveries/update order status working from reports.

Skills

Computers & data entry

Public interaction

Attention to detail

Dependability

Education

High school diploma

Job description

Bernie & Phyl's Furniture in Natick, MA is seeking a Customer Relations Specialist with a focus on accurate cash handling and exceptional customer interactions. The role requires weekend and evening availability and offers flexible hours, a comprehensive benefits package, and competitive hourly wages.

All processes emphasize friendly service, data entry accuracy, and adherence to company policies. This position supports sales and delivery coordination across stores in a fast-growing,