Customer Relations Specialist

Byers Auto Group; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Disability insurance

Life Insurance

401K with company match

Vacation pay

Paid holidays

Growth opportunities

Paid training

Employee vehicle purchase plan

Family owned

Long term job security

Wellness program

Flexible schedule

Job summary

Byers Automotive in Columbus, OH is seeking an Automotive Customer Relations Specialist to strengthen our customer relationships and drive service-related inquiries. You will engage past customers, share product information, and guide leads to the right dealership resources.

The role emphasizes enthusiastic, proactive, and reliable communication, with opportunities to grow through CRM analytics and collaborative sales support. Join our family-owned dealership today.

Qualifications

• Previous customer service experience required.
• Proficient with Microsoft Excel preferred.
• Able to work well in a team.
• Prompt, courteous and enthusiastic.
• Strong computer skills.
• Willing to submit to a pre-employment background check.

Responsibilities

• Make follow up customer service calls to past service customers and prospective buyers.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with internet leads that are not ready to make an appointment or no-show.
• Assist in the production of weekly and monthly printing of sales advertising mailers, postcards and business cards.
• Utilize CRM tracking system daily.
• Data entry in monthly sales analysis reporting for dealerships.

Job description

Automotive Customer Relations Specialist

At Byers Automotive, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical, Dental & Vision
• Flexible Spending Accounts
• Short & Long Term Disability
• Life Insurance
• 401K Plan + Company Match
• Vacation Pay
• Paid Holidays
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule

Byers is an Equal Opportunity Employer conducting business in a drug free work environment.

Responsibilities

• Make follow up customer service calls to pastservice customers and prospective buyers
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Follow up with internet leads that are not ready to make an appointment or no-show
• Assist in the production of weekly and monthly printing of sales advertising mailers, postcards and business cards
• Utilize CRM tracking system daily
• Data entry in monthly sales analysis reporting for dealerships

Qualifications

• At least one previous role based in strong customer service experience
• Microsoft Excel experience preferred
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Ability to work independently
• Must have strong computer skills
• Willing to submit to a pre-employment background check