Customer Relations & Retention Specialist

Aaron Bussard - State Farm Agent; Conneaut Lake (Crawford County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Aaron Bussard - State Farm Agent in Conneaut Lake is seeking a Customer Relations Representative to help generate exceptional client experiences. You will manage customer inquiries, enhance your career, and support community needs through effective customer service.

Your role involves maintaining client records and resolving issues while coordinating with the agency team. We're looking for someone empathetic and customer-focused, ready to embrace internal growth opportunities and improve customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Job description

Aaron Bussard - State Farm Agent in Conneaut Lake is seeking a Customer Relations Representative to help generate exceptional client experiences. You will manage customer inquiries, enhance your career, and support community needs through effective customer service.

Your role involves maintaining client records and resolving issues while coordinating with the agency team. We're looking for someone empathetic and customer-focused, ready to embrace internal growth opportunities and improve customer satisfaction.