Customer Relations Representative - State Farm Agent Team Member

Jennifer Rodz - State Farm Agent; Miami (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Jennifer Rodz - State Farm Agent in Miami, FL seeks a Customer Relations Representative to deliver exceptional service, help clients with insurance needs, and support the agency's growth in the community.

You will handle inquiries, maintain accurate records, support retention programs, coordinate with departments, and contribute to a positive, empathetic customer experience while striving for internal advancement.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to stay calm and effective in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Jennifer Rodz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.